Effective Date: 25/09/2023

Welcome to HeavensBD! HeavensBD is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website (https://heavensbd.com), from now on referred to as the "Website" or "Platform."

You agree to the practices described in this Privacy Policy by accessing or using our Website. If you do not agree with our Privacy Policy, please refrain from using our services.

1. Information We Collect

We collect the following types of information when you use our Platform:

• Personal Information: We may collect your name, email address, and phone number when you create an account or make a purchase. We may also collect your address for the sole purpose of delivering the products you've ordered.

• Usage Information: We may collect information about how you use our Website, including your browsing history, search queries, and interactions with our services.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: We use your personal information to provide you with access to our shopping platform, process your orders, and deliver products.

• Communication: We may use your email address and phone number to send you order updates, promotional offers, and other service-related notifications. You can opt out of these communications at any time.

• Improving Services: We analyze user behavior to enhance our website's functionality, content, and user experience.

• Security: We use your information to maintain the security of our Platform and protect against fraud, unauthorized access, and other threats.

3. Data Retention and Deletion

You have the right to delete your account and personal information from our server at any time. To do so, log in to your account and follow the account deletion process provided on the Website. Deleted data may be retained in backups for a limited period for legal and security purposes.

4. Sharing Your Information

We may share your information with trusted third parties for the following purposes:

• Service Providers: We may share your data with third-party service providers who help us operate and improve our services, including payment processors, delivery partners, and marketing agencies.

• Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from authorities.

5. Security Measures

We implement industry-standard security measures to protect your personal information. However, no online platform can guarantee 100% security. We encourage you to use strong passwords and keep your login credentials confidential.

6. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes through the Website or email.

7. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at  Facebook or +8801988073428 .

By using HeavensBD, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.