Support Policy Page

Support Policy

At HeavensBD, our goal is to provide the best possible customer experience. This Support Policy outlines the ways in which we support our customers and the services we provide.

Availability

Our support team is available 12h/7 to answer any questions you may have about our products or services. Our team can be reached via email, or phone.

Response Time

We aim to respond to all support inquiries within 24 hours. However, response times may vary depending on the volume of inquiries received. In any case, we will do our best to respond to your inquiry as soon as possible.

Scope of Support

Our support team is trained to assist you with any questions or problems you may have regarding the use and functionality of our products and services. This includes assistance with product setup, troubleshooting, and general usage questions.

Exclusions

We do not provide support for third-party products or services that are not directly associated with HeavensBD. This includes support for hardware, software, or other products and services not provided by HeavensBD.

Contacting Support

To contact our support team, you can use the following methods:

Warranty

All of our products come with a warranty. The length and terms of the warranty vary depending on the product. For more information on the warranty for a specific product, please refer to the product documentation or contact our support team.

Refund Policy

If you are not completely satisfied with your purchase, you may be eligible for a refund. Our refund policy outlines the conditions under which refunds will be granted. For more information on our refund policy, please visit our website or contact our support team.

Changes to this Policy

We reserve the right to make changes to this Support Policy at any time. If we make any changes, we will post the updated policy on our website.



By using HeavensBD products and services, you agree to be bound by this Support Policy. If you have any questions or concerns about this policy, please contact our support team.

HeavensBD | AN ONLINE SHOPPING PLATFORM WITH GREAT DEALS

HeavensBD Bangladesh is a leading online shopping site based in Bangladesh that brings you great deals. We offer unbeatable deals featuring an endless range of products priced at affordable rates. What is even better? We enhance your experience with the eCommerce Guarantee, which means your payment is held in our system and only released to the seller after receiving your purchase in good condition! All because we value you as our customer. What are you waiting for? Come aboard and start browsing!

HeavensBD -- QUALITY PRODUCTS, LOW PRICES
HeavensBD strives to provide you with a great online shopping experience and we know a great experience often includes affordable prices. That is why you should check out HeavensBD Bangladesh site/app’s daily online Shocking Sale, where we offer you different products at a discounted price, ensuring you get a bang for your buck. We even offer free shipping, Flat-rate shipping, and carrier-wise shipping on products! For brand-loyal customers, head over to HeavensBD Mall for authentic products at superb prices.

Want to look your best without burning a hole in your wallet? Check out Style by HeavensBD for our top picks in fashion. Want to get the best prices for day-to-day items? Browse through our Lowest Price Guaranteed page. If you find the same Lowest Price Guaranteed item being sold at a lower price by a competitor, we will reward you with 120% of the price difference in HeavensBD Coins! You can also find official online stores for some of Bangladeshi biggest brands here, such as Nestle, Unilever, Mydin, Tefal, Calvin Klein, and more right here on our platform.

Store FOR VARIETY WITH HeavensBD
Everyone loves online shopping for convenience and the low prices are a bonus! HeavensBD strives to help you get a bang for your buck with multiple sales and promotions happening at any one time. Make sure your wallet is ready for our big sales campaigns, such as 7.7 Orange Madness, 9.9 Super Shopping Day, 10.10 Brands Festival, 11.11 Big Sale, and 12.12 Birthday Sale. We also have massive sales and offer great savings to you during major festivals like Chinese New Year and Raya! At the same time, check in often because we also have smaller sale periods that are category-specific, such as our Baby Fair and Black Friday sales.

Let’s not forget about the frequently occurring Super Brand Day! These days, specific brands offer amazing deals for their top-selling items, so be sure to watch if your favorite brand is featured. Of course, there are always different kinds of smaller promotions happening every day, so you really will benefit if you constantly check your website to ensure you are not missing any mind-blowing offers!

All categories
Flash Sale
Todays Deal