Return Policy Page

Return Policy for HeavensBD

At HeavensBD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our return policy is designed to provide a fair and hassle-free experience for all of our customers.

Eligibility for Return

  • Returns will be accepted within  7 days from the date of purchase for most products in new and unused condition.
  • Certain products, such as personalized items or perishable goods, may not be eligible for return.
  • To be eligible for a return, the product must be in its original packaging and include all original accessories. Products that have been damaged, altered, or used cannot be returned.

Return Process

  • Contact us at Facebook or +8801988073428 to initiate the return process.
  • Provide us with your order number and the reason for the return.
  • Once your return is approved, we will provide you with a return shipping label.
  • Pack the item(s) securely in the original product packaging, if possible.
  • Affix the return shipping label to the outside of the package.
  • Drop off the package at any REDX location or schedule a pickup.


  • Refunds will be issued to the original payment method. Please allow 10-15 business days for the refund to be processed.
  • Refunds for returned products may be subject to a restocking fee of 15%.
  • Shipping and handling fees are non-refundable.


  • If you would like to exchange your product for a different item, please contact us at  Facebook or +8801988073428.
  • Exchanges are subject to product availability.
  • The customer is responsible for any shipping and handling fees associated with the exchange.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us at  Facebook or +8801988073428 within  24 hours of receipt.
  • We will provide you with a return shipping label and instructions for returning the product.
  • Once we receive the returned product, we will send you a replacement or issue a refund, as appropriate.

Limitation of Liability

  • HeavensBD is not responsible for any losses or damages incurred by customers as a result of using our products or services.
  • Customers agree to indemnify and hold HeavensBD harmless from any claims, losses, damages, or expenses that may arise from their use of our products or services.

Effective Date: 14 Feb 2023

  • By purchasing products from HeavensBD, you agree to abide by this Return Policy.


HeavensBD Bangladesh is a leading online shopping site based in Bangladesh that brings you great deals. We offer unbeatable deals featuring an endless range of products priced at affordable rates. What is even better? We enhance your experience with the eCommerce Guarantee, which means your payment is held in our system and only released to the seller after receiving your purchase in good condition! All because we value you as our customer. What are you waiting for? Come aboard and start browsing!

HeavensBD strives to provide you with a great online shopping experience and we know a great experience often includes affordable prices. That is why you should check out HeavensBD Bangladesh site/app’s daily online Shocking Sale, where we offer you different products at a discounted price, ensuring you get a bang for your buck. We even offer free shipping, Flat-rate shipping, and carrier-wise shipping on products! For brand-loyal customers, head over to HeavensBD Mall for authentic products at superb prices.

Want to look your best without burning a hole in your wallet? Check out Style by HeavensBD for our top picks in fashion. Want to get the best prices for day-to-day items? Browse through our Lowest Price Guaranteed page. If you find the same Lowest Price Guaranteed item being sold at a lower price by a competitor, we will reward you with 120% of the price difference in HeavensBD Coins! You can also find official online stores for some of Bangladeshi biggest brands here, such as Nestle, Unilever, Mydin, Tefal, Calvin Klein, and more right here on our platform.

Everyone loves online shopping for convenience and the low prices are a bonus! HeavensBD strives to help you get a bang for your buck with multiple sales and promotions happening at any one time. Make sure your wallet is ready for our big sales campaigns, such as 7.7 Orange Madness, 9.9 Super Shopping Day, 10.10 Brands Festival, 11.11 Big Sale, and 12.12 Birthday Sale. We also have massive sales and offer great savings to you during major festivals like Chinese New Year and Raya! At the same time, check in often because we also have smaller sale periods that are category-specific, such as our Baby Fair and Black Friday sales.

Let’s not forget about the frequently occurring Super Brand Day! These days, specific brands offer amazing deals for their top-selling items, so be sure to watch if your favorite brand is featured. Of course, there are always different kinds of smaller promotions happening every day, so you really will benefit if you constantly check your website to ensure you are not missing any mind-blowing offers!

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Todays Deal