Return Policy Page
Return & Refund Policy
At HeavensBD, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are committed to providing a fair and hassle-free return experience. Please read the following policy carefully before making a return request.
1. Eligibility for Return
- Products must be returned within 1 day from the date of purchase.
- Items must be unused, unopened, and in original condition with packaging intact.
- Personalized, perishable, or hygiene-sensitive items may not be eligible for return.
- Products that are damaged due to misuse, alteration, or improper handling will not be accepted.
2. Return Process
- Contact us via Facebook or call +8801303968587.
- Provide your order number and reason for return.
- Once approved, we will provide return instructions or shipping guidance.
- Securely pack the product in its original packaging.
- Return the item using the provided instructions or courier service (e.g., REDX).
3. Refund Policy
- Refunds will be processed to the original payment method.
- Processing time may take 10–15 business days.
- A 15% restocking fee may be applicable depending on product condition.
- Shipping and handling charges are non-refundable.
4. Exchange Policy
- Exchanges are available based on product availability.
- Customers must contact us before initiating an exchange.
- Additional shipping costs for exchanges are borne by the customer.
5. Damaged or Defective Products
- If you receive a damaged or defective item, report it within 24 hours of delivery.
- Contact us via Facebook or +8801303968587.
- After verification, we will provide a replacement or refund as applicable.
6. Limitation of Liability
- HeavensBD shall not be liable for any indirect, incidental, or consequential damages arising from product usage.
- Customers agree to use products at their own responsibility.
7. Policy Acceptance
By purchasing from HeavensBD, you acknowledge and agree to this Return & Refund Policy.
Effective Date
14 February 2023
