Seller Policy

Seller Policy


This policy outlines the guidelines and terms that apply to sellers using our platform. By listing items for sale on our platform, you agree to abide by this policy. Failure to comply with this policy may result in the suspension or termination of your account.

Listing Requirements

  • All items listed for sale must be accurate and appropriately described, including any applicable conditions or restrictions.
  • Listings must not contain any false, misleading, or deceptive information.
  • Listings must comply with all applicable laws and regulations, including but not limited to those related to product safety and labeling.
  • Listings must not infringe upon any third-party's intellectual property rights, including but not limited to trademarks, copyrights, and patents.

Order Fulfillment

  • Sellers are responsible for fulfilling orders in a timely manner, and for providing accurate and complete shipping information.
  • Sellers must ensure that all items sold are in new or used condition as described in the listing, and must be packaged appropriately for safe transit.
  • Sellers must comply with all applicable laws and regulations related to the sale of goods, including but not limited to those related to product safety, labeling, and shipping.

Customer Service and Support

  • Sellers must respond promptly to any customer inquiries and provide excellent customer service.
  • Sellers must resolve any customer complaints in a professional and satisfactory manner.

Pricing and Payment

  • Sellers must set appropriate prices for their items and may not engage in price gouging or other unfair pricing practices.
  • Sellers must accept payment through our platform, and may not request or accept payment outside of our platform.

Prohibited Items and Activities

  • Listings for illegal or prohibited items are not allowed, including but not limited to items that are counterfeit, stolen, or in violation of any applicable laws or regulations.
  • Sellers may not engage in any unfair or deceptive business practices, including but not limited to bait and switch tactics, pyramid schemes, and false or misleading advertising.

Intellectual Property

  • Sellers must not list items that infringe upon any third-party's intellectual property rights, including but not limited to trademarks, copyrights, and patents.
  • If we receive a complaint alleging that a listing infringes upon a third-party's intellectual property rights, we may remove the listing at our discretion.


  • We may terminate this policy and your account at any time if you violate any of the terms outlined in this policy.
  • Upon termination, you must immediately stop using our platform and must comply with any other requirements that we may impose.

Limitation of Liability

  • We are not responsible for any losses or damages incurred by sellers as a result of using our platform, including but not limited to those related to order fulfillment, shipping, and customer service.
  • Sellers agree to indemnify and hold us harmless from any claims, losses, damages, or expenses that may arise from their use of our platform.

Changes to this Policy

  • We reserve the right to modify this policy at any time, and will notify you of any changes by posting the updated policy on our platform.
  • Your continued use of our platform after any changes to this policy will constitute your acceptance of the new terms.

Effective Date: 14 Feb 2023

  • By using our platform to list items for sale, you agree to abide by this Seller Policy.


HeavensBD Bangladesh is a leading online shopping site based in Bangladesh that brings you great deals. We offer unbeatable deals featuring an endless range of products priced at affordable rates. What is even better? We enhance your experience with the eCommerce Guarantee, which means your payment is held in our system and only released to the seller after receiving your purchase in good condition! All because we value you as our customer. What are you waiting for? Come aboard and start browsing!

HeavensBD strives to provide you with a great online shopping experience and we know a great experience often includes affordable prices. That is why you should check out HeavensBD Bangladesh site/app’s daily online Shocking Sale, where we offer you different products at a discounted price, ensuring you get a bang for your buck. We even offer free shipping, Flat-rate shipping, and carrier-wise shipping on products! For brand-loyal customers, head over to HeavensBD Mall for authentic products at superb prices.

Want to look your best without burning a hole in your wallet? Check out Style by HeavensBD for our top picks in fashion. Want to get the best prices for day-to-day items? Browse through our Lowest Price Guaranteed page. If you find the same Lowest Price Guaranteed item being sold at a lower price by a competitor, we will reward you with 120% of the price difference in HeavensBD Coins! You can also find official online stores for some of Bangladeshi biggest brands here, such as Nestle, Unilever, Mydin, Tefal, Calvin Klein, and more right here on our platform.

Everyone loves online shopping for convenience and the low prices are a bonus! HeavensBD strives to help you get a bang for your buck with multiple sales and promotions happening at any one time. Make sure your wallet is ready for our big sales campaigns, such as 7.7 Orange Madness, 9.9 Super Shopping Day, 10.10 Brands Festival, 11.11 Big Sale, and 12.12 Birthday Sale. We also have massive sales and offer great savings to you during major festivals like Chinese New Year and Raya! At the same time, check in often because we also have smaller sale periods that are category-specific, such as our Baby Fair and Black Friday sales.

Let’s not forget about the frequently occurring Super Brand Day! These days, specific brands offer amazing deals for their top-selling items, so be sure to watch if your favorite brand is featured. Of course, there are always different kinds of smaller promotions happening every day, so you really will benefit if you constantly check your website to ensure you are not missing any mind-blowing offers!

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Flash Sale
Todays Deal